aman Platform Account Terms
These terms set out the conditions under which we at aman provide access to our platform, games, and sportsbook services. When you open an account on aman—whether via our Android app, iOS browser, or desktop website—you agree to these terms and our commitment to transparency, fair play, and account security. Our terms are written in plain English so you understand exactly what to expect from us and what we expect from you.
We frame our services as available only in jurisdictions where local law permits online gaming. Users are responsible for verifying that their own region allows access to online gaming platforms before joining aman. We do not target or operate in jurisdictions where online wagering is prohibited by law. This jurisdictional boundary is fundamental to how we operate.
This page covers account opening, deposits and withdrawals, bonus terms, dispute resolution, and your rights on aman. We've kept the language straightforward so mobile users on Android or iOS can understand the key points without needing a lawyer. If any part is unclear, our support team is available to explain via email, live chat, or phone in English.
Account opening and your obligations on aman
To open an account with us at aman, you must be at least 18 years old and legally permitted to access online gaming in your jurisdiction. When you register, you provide us with an email address, phone number, username, and password. You are responsible for keeping your password secure and confidential. We do not ask for your password via email or chat—anyone requesting it is attempting fraud.
After registration, we complete a one-time identity verification (KYC—Know Your Customer) before your first withdrawal. We ask for a clear photo of your ID (KTP, passport, or driving licence) and a selfie holding that ID. Our team reviews these documents within 1–24 hours. Once approved, you're cleared to deposit and withdraw without repeated verification.
You agree that the information you provide to aman is accurate and complete. If your details change (email, phone, address), you must update them in your account settings. We use your contact information to send you account confirmations, deposit and withdrawal receipts, and security alerts. If you use a false identity or deliberately provide incorrect information, we reserve the right to suspend your account and forfeit your balance.
Your account is for personal use only
Your aman account belongs to you alone. You may not share your login credentials, allow others to use your account, or operate multiple accounts from the same household or device. If we detect account sharing or duplicate accounts, we will close all related accounts and may forfeit balances. We use security tools to detect unusual login patterns—if we notice suspicious activity, we'll ask you to verify your identity before allowing further play.
Deposits and withdrawals on aman
We at aman accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank accounts (mobile banking, local payment, online payment, e-wallet). Deposits are instant or near-instant (typically subject to verification). We send you a confirmation email after every deposit so you have a record of the transaction. There are no deposit fees charged by aman—any fees come from your payment provider.
We do not impose minimum or maximum account preferences, though your payment provider may. Once your deposit reaches your aman account, it's available to play immediately. You may withdraw your balance at any time, subject to our standard verification review (typically 24–48 hours). Withdrawals are processed back to your registered payment method or bank account with no fees from aman.
All deposits and withdrawals are logged in your transaction history with a timestamp, amount, method, and status. You can access this history anytime from your mobile app or browser by tapping your profile and selecting "Transactions" or "Account History".
Withdrawal eligibility
To withdraw funds, your account must have passed our KYC verification and you must have been a member of aman for at least 24 hours. We apply standard anti-money-laundering checks to all withdrawal requests; this may extend the processing window in rare cases. We will inform you if additional information is needed.
Withdrawal hold during public holidays
Withdrawals submitted during public holidays (Idul Fitri, Idul Adha, Imlek, etc.) or outside banking hours may be processed after the holiday or on the next business day. We always notify you of any expected delays via email.
Bonus terms and conditions on aman
We at aman offer welcome bonuses and promotional offers to new and existing members. These bonuses are subject to specific terms: they may require a minimum deposit, may have maximum payouts, or may be available only on certain games. Each bonus promotion displays its exact conditions when you claim it—read these carefully before accepting.
Bonuses are not withdrawable as cash; they are credit applied to your account balance to be used for play. Any winnings generated from bonus play are subject to a playthrough requirement, meaning you must play through a certain multiple of the bonus amount before those winnings can be withdrawn. We clearly display playthrough requirements in each promotion's terms.
We reserve the right to cancel or modify bonus offers at any time. If we detect abuse—using multiple accounts to claim the same bonus, collusion, or other suspicious patterns—we will forfeit the bonus and any associated winnings.
Our aman games and fair play
All games on aman—slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), and sportsbook markets—operate using certified random number generators (RNG) and published paytables. Outcomes are random and unpredictable; no player can influence or predict results. Live-dealer games are streamed live with no delays or manipulation.
We do not guarantee wins, consistent returns, or profit on any game. All play carries risk of loss. Odds and paytables are displayed before you play; you accept these odds when you place a bet or spin.
Our sportsbook provides odds on Liga 1, Piala AFF, Champions League, Premier League, MotoGP, and esports (Mobile Legends, Free Fire, PUBG Mobile). Odds are set by our risk management team and may change before a market closes. We reserve the right to void bets in cases of event cancellation, fixture postponement, or manifest errors in odds.
Dispute resolution and complaints on aman
If you have a complaint about aman, our games, or our service, please contact our support team. You can reach us via email, live chat (available during business hours), or phone (English support). We aim to respond to email inquiries within 24 hours and live chat within subject to verification during business hours.
If you believe a transaction was processed incorrectly or a game result was unfair, provide us with the transaction ID, game ID, and timestamp, and describe the issue clearly. Our team will investigate and respond with our findings. If you remain unsatisfied, you may escalate the complaint to our management review process.
We maintain detailed logs of all transactions and game outcomes for a minimum of one year, allowing us to investigate disputes thoroughly. If investigation confirms an error on our part, we will correct the balance and apologize. If our investigation confirms the transaction was processed correctly, we will explain our findings in detail.
Jurisdiction and applicable law on aman
We at aman operate under the principle that our services are available only where local law permits online gaming. Your use of aman constitutes acceptance that our services are available to you only in jurisdictions where online gaming is not prohibited. Players are responsible for verifying that access is legal in their own region.
If you access aman from a jurisdiction where online gaming is prohibited, or if you misrepresent your location, we reserve the right to restrict your account and forfeit your balance. We recommend users in Jakarta, Surabaya, Bandung, Medan, and other regions verify local regulations before joining.
These terms are governed by the laws of the jurisdiction in which we operate and are designed to comply with international anti-money-laundering and player-protection standards. In the event of dispute, both parties agree to good-faith negotiation before pursuing legal action.
Your rights on aman and data protection
We at aman handle your personal information (email, phone, ID documents, payment details) according to strict security standards. All data is encrypted in transit and at rest. We do not sell your information to third parties. Your data is used solely for account verification, deposit and withdrawal processing, fraud prevention, and compliance with anti-money-laundering regulations.
You have the right to access, update, or delete your personal information. From your mobile app or browser, tap "Profile" → "Account Settings" to review and update your details anytime. If you wish to delete your account entirely, contact our support team. We will close your account and retain your data only for the duration required by law (typically 5–7 years for financial records).
These terms and our privacy policy work together to protect your account and data. Our About us page provides additional detail on how we operate and our commitment to transparency. For specific questions about our terms or data handling, visit our FAQ page or contact our support team in English via the Help section in the app. We're committed to fair, transparent, and secure gaming on aman for all players in supported jurisdictions.