How deposit confirmation works on aman
When you initiate a deposit on aman, our system generates a unique transaction ID and reserves that amount in a temporary holding state. Your payment provider (DANA, e-wallet, your bank, etc.) processes the transfer independently. Once we detect the incoming payment, we match it against our transaction log using your unique ID, verify the amount and timestamp, and then credit your aman account balance. Simultaneously, we send a confirmation notification to your registered email address and optionally to your phone via SMS.
This multi-step process protects both you and aman. The unique transaction ID ensures we don't accidentally credit the same payment twice. The confirmation message proves we received your funds and shows exactly when they arrived. If you ever dispute a transaction with your payment provider or aman support, this confirmation email serves as proof of successful deposit.
Confirmation email breakdown
Our confirmation emails include several key details: your aman account email, the transaction ID, the payment method used (mobile banking, local payment, online payment, etc.), the amount transferred, the exact timestamp, and your updated account balance. We also include a link to your aman account so you can log in and verify the credit immediately.
If you've enabled SMS notifications in your account settings, we also send a e-walletef text message confirming the deposit amount and your new balance. This dual notification (email + SMS) ensures you receive confirmation even if one channel is delayed.
Deposit confirmation timelines by payment method
Different payment methods process at different speeds on our aman platform. Understanding these timelines helps you troubleshoot if a deposit hasn't appeared in your account yet.
E-wallet methods: mobile banking, local payment, online payment, e-wallet, mobile banking
These payment methods are the fastest. Once you authorise the transfer in your e-wallet app, we typically detect the incoming payment within 15–60 seconds. Your aman account is credited within subject to verification of detection, and your confirmation email arrives shortly after. In most cases, you see your updated balance in the aman app within subject to verification of initiating the deposit from your e-wallet.
local payment transfers and bank virtual accounts
online payment and virtual account transfers via e-wallet, mobile banking, local payment, or online payment may take slightly longer—typically subject to verification during standard business hours (Monday to Friday, 8 AM–5 PM Jakarta time). Outside these hours, processing may extend to subject to verification. Our system continuously checks for incoming transfers, so there's no manual delay on our side.
Deposit confirmation on mobile: step-by-step
- Initiate deposit: From your aman home screen, tap "Deposit" or "Add Funds". The deposit menu appears showing your current balance and available payment methods.
- Select payment method and amount: Choose mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or a bank account. Enter the amount you wish to deposit (minimum typically our welcome offer). Tap "Continue".
- Confirmation preview: aman displays a summary: amount, payment method, your email address where confirmation will be sent, and a unique transaction ID (e.g., TXN-2024-XXXXX). Review this carefully.
- Complete payment: Tap "Proceed to payment". For e-wallets, we redirect you to the online payment app (or equivalent). Complete the authorisation there. For e-wallet or bank transfers, we display a QR code or account details; use your banking app to scan or enter these details.
- Return to aman: After authorisation, you're returned to the aman app. Your screen shows "Payment processing"—do not close the app or refresh the page. Give it subject to verification.
- Confirmation arrives: Once our system detects the payment, your aman balance updates automatically and a green banner appears: "Deposit confirmed – Rp X,XXX,XXX added to your account." Simultaneously, a confirmation email reaches your inbox.
- Verify transaction: Tap your profile icon → "Account history" or "Transactions" to see a full record of the deposit with timestamp, amount, payment method, and status.
Confirmation email and security
The confirmation email from aman is your official receipt. We send it from a verified aman domain (no third-party forwarding). The email includes:
- Your aman account email address
- The unique transaction ID (for reference in support tickets)
- Payment method and amount
- Exact timestamp of deposit credit
- Your new account balance
- A secure link to your aman account dashboard
Never share this confirmation email with anyone—it contains enough information for account access. If you suspect fraudulent activity on your account, forward the confirmation email to our support team and we'll investigate immediately. Keep these emails for your records; they serve as proof of deposit if you ever need to dispute a transaction.
Beware of phishing emails
Aman confirmation emails come only from our official domain. If you receive a deposit confirmation from a suspicious email address or containing links to unknown websites, do not click. Forward it to our support team immediately. We never ask for your password or account details via email.
What if your deposit confirmation doesn't arrive?
Occasionally, confirmation emails may be delayed or filtered into your spam folder. Here's how to troubleshoot:
Check your account balance first
Log into your aman app and navigate to "Account" or "Balance". If the funds appear in your account, the deposit was successful—the confirmation email may simply be delayed. Check your spam and promotional email folders for the confirmation.
Update your email address
If you've recently changed your email, confirm the new address is registered in your aman profile. From your mobile app, tap "Profile" → "Account Settings" → "Email". If your email is outdated, our system will send confirmations to the old address.
Check your transaction history on aman
Even without the confirmation email, your deposit is logged in your aman account. Tap "Profile" → "Transactions" or "Deposit History" and look for a pending or completed transaction matching your deposit amount and time. If it shows "Completed", your deposit was successful.
Contact our support team
If 24 hours have passed and your confirmation still hasn't arrived, or if your balance hasn't updated, reach out to aman support. Have your transaction ID (from the aman deposit menu), the payment method you used, and the exact amount ready. Our team will locate the transaction and manually send you a confirmation, or investigate if the payment didn't reach us.
Mobile deposits across Indonesian cities
Our deposit confirmation system works identically whether you're accessing aman from Jakarta, Surabaya, Bandung, or Medan. E-wallet providers operate nationwide, and our virtual account system is supported by all major Indonesian banks (mobile banking, local payment, online payment, e-wallet) across all regions. The timelines we've outlined apply uniformly—mobile banking and local payment deposits confirm within subject to verification, online payment and bank transfers within subject to verification during business hours.
If you travel between cities or regions, your aman account remains active and your balance is always up-to-date. We don't apply regional fees or change confirmation timelines based on location. The only variable is your internet connection speed—deposits typically complete faster on WiFi or strong 4G signals.
Deposit confirmation and account security verification
The first time you deposit on aman, you may be asked to verify your identity before the funds can be withdrawn. This is our KYC (Know Your Customer) requirement. We ask for a photo of your ID and a selfie holding that ID. You can complete this verification right from your mobile device by taking photos and uploading them through the aman app.
Your confirmation email may include a note asking you to complete KYC if you haven't already. Once you submit your documents, our team reviews them (typically within 1–24 hours) and notifies you via email when verification is complete. After KYC clearance, your deposits and withdrawals process without additional verification steps.
This verification protects both your account and aman's compliance with anti-money-laundering regulations. It's a one-time process—once verified, you can deposit and withdraw freely without repeated KYC requests.
Keeping your confirmation secure
Store your confirmation emails in a secure location—either in a dedicated email folder or downloaded to your device. Never forward confirmation emails to other people or share them on social media. These emails contain transaction IDs and account details that could be used to impersonate you.
If you enable two-factor authentication (2FA) in your aman account settings, we send confirmation codes to your phone via SMS before approving large withdrawals. This adds an extra security layer beyond your password.
