amanPrivacy Policy

This page describes what we collect when you use aman and how we keep that data protected. Our privacy practices reflect our commitment to transparency and respect for your information. Whether you access aman via our Android app, iOS browser, or desktop website, we apply the same data-protection standards across all platforms.

We collect personal information only to provide our gaming and sportsbook services, process your deposits and withdrawals, verify your identity, and improve our platform. We never sell your data to third parties, and we do not share your information except where required by law or to facilitate your payments. Our servers use industry-standard encryption, and we review our security protocols regularly.

This privacy policy covers what data we gather, how we use it, how long we store it, and your rights regarding your information. If you have questions about our practices or wish to exercise your rights (such as requesting a copy of your data or asking us to delete certain information), our support team can help you. Contact details are at the end of this page.

What data we collect on aman

We collect different types of information depending on how you interact with our platform:

Account registration data

When you create an aman account, we ask for your email address, phone number, username, and a password. We also ask for your date of birth and residential address during signup. This information helps us verify your identity and comply with anti-money-laundering regulations.

Identity verification (KYC) documents

Before you can withdraw funds from aman, we ask you to verify your identity by uploading a clear photo of your ID (KTP, passport, or driving licence) and a selfie holding that ID. We store these documents securely and delete them after verification is complete and any retention period required by law has passed. We never share your ID photos with anyone outside aman except law enforcement if legally required.

Payment and transaction data

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, we record the transaction ID, amount, payment method, timestamp, and the last four digits of your payment account. We use this information to track your deposits and withdrawals, detect fraud, and comply with financial regulations. We do not store your full bank account number or e-wallet credentials—payment processing is handled by third-party providers who encrypt this sensitive data.

Game activity and betting history

We log which games you play, when you play them, your bet sizes, and your results (wins and losses). This information helps us personalise your experience, detect problem betting patterns, and investigate disputes. Your game history is visible only to you and to our support team when you contact us about a transaction or game issue.

Device and technical data

Our app and website collect information about your device: operating system, browser type, IP address, device ID, and mobile app version. We use this to optimise performance, troubleshoot bugs, and prevent fraud. We also collect data about how you navigate our platform—which pages you visit, how long you stay, which games you click on—to improve our interface and user experience.

How we use your data on aman

We use the information we collect for these specific purposes:

• Providing our service: We use your email, phone, and login credentials to let you access aman games, place bets, and manage your account.
• Processing payments: We use your payment and banking information to process deposits via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank accounts (online payment, e-wallet, mobile banking, local payment), and to send withdrawals back to your chosen method.
• Identity and fraud prevention: We verify your KYC documents to comply with anti-money-laundering law and to prevent account takeover and fraud. We analyse transaction patterns to detect suspicious activity.
• Legal and regulatory compliance: We retain transaction records as required by Indonesian financial regulations. If a law enforcement agency requests information about your account, we cooperate as legally required.
• Customer support: When you contact our support team via email or live chat, we use your account information to help resolve your issue quickly. Support interactions are logged for quality assurance.
• Platform improvement: We analyse usage patterns to improve aman's performance, fix bugs, add new games (like Liga 1 betting, Piala AFF coverage, Mobile Legends esports markets), and enhance the mobile and desktop experience.

Third-party data processors on aman

We work with trusted partners to deliver our service. These processors handle your data on our behalf and are bound by confidentiality agreements:

Payment processors

online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and the banks (mobile banking, local payment, online payment, e-wallet) process your payments. We do not store your full payment credentials—these payment providers handle encryption and security directly. Each provider has its own privacy policy, and we encourage you to review their terms.

Cloud hosting and data storage

Our aman servers may be hosted outside Indonesia. Data is encrypted in transit (using HTTPS) and at rest (using industry-standard encryption). We select data centres with robust security certifications.

Analytics and monitoring

We use analytics services to understand how players navigate our platform. These services may process anonymised or aggregated data but do not receive your personal account details.

Customer support tools

Our live chat and email support systems may store conversations securely. Support staff can view your account information only to help resolve your issue.

Your rights and data retention on aman

You have the right to access, update, or request deletion of your personal data. Here's how to exercise these rights:

Access your data

Log into your aman account and visit "Profile" or "Account Settings". You can view your registered email, phone, address, and transaction history. If you want a complete data export (including all your game history and support interactions), contact our support team and we will provide it within 14 days.

Update your information

You can change your email address and phone number directly in your account settings. If you need to update your registered address or other identity details, contact our support team—we may ask you to verify your identity again.

Request account deletion

You can request account closure anytime. If you have a zero balance and no pending transactions, we can close your account immediately. If you have funds in your aman account, we will first ask you to withdraw them. Once your account is closed, we delete your personal data within 90 days, except where we are legally required to retain records (such as transaction logs for anti-money-laundering compliance).

Data retention periods

We retain account data (email, phone, address) for as long as your account is active, plus 7 years after closure (for regulatory compliance). KYC documents are retained for 3 years after account closure. Transaction records are kept for 7 years to comply with financial anti-money-laundering regulations. Game history is retained indefinitely while your account is active; you can request deletion if you close your account.

Cookies and tracking on aman

Our website and mobile app use cookies and similar technologies to remember your login session, save your preferences, and analyse usage. When you access aman via a browser, we set session cookies that expire when you log out. We also use analytics cookies (which don't identify you personally) to understand how visitors navigate our site and which games are most popular.

You can control cookies in your browser settings. Disabling cookies may limit some features of aman—for example, you may need to re-enter your login details more frequently. Our mobile app does not use traditional cookies but stores session tokens securely on your device.

Contact us about privacy on aman

If you have questions about our privacy practices, wish to exercise your data rights, or believe your data has been misused, please contact our support team. We're available via email and live chat during business hours. We respond to privacy requests within 14 days.

You can reach us through the Help section in the aman app, via email at our support address, or through our FAQ pageIf you believe aman has violated your privacy rights and are unable to resolve the issue with our team, you may file a complaint with the appropriate data protection authority in your jurisdiction (if applicable where you are located).

Our privacy policy may be updated periodically to reflect changes in our service or legal requirements. We will notify you of material changes via email or by posting a notice in the aman app. Your continued use of aman after such changes constitutes your acceptance of the updated policy. This policy is current as of its publication date and supersedes all previous privacy statements.